Privacy Policy


This Policy is an agreement between the Subscribers and Blacklab (, which states how Personal Data submitted by the Subscribers is processed by Blacklab on behalf of the Subscribers during the use of the Service.

Upon initial registration with us, the Subscribers (via their authorized representatives) confirm the above-said by activating the Service, which declares the Subscriber´s acceptance of and consent to the processing of Personal Data as described in this Policy.

We may unilaterally review and amend this Policy from time to time. If the Subscriber or other users do not agree with any or all terms of this Policy, then they should immediately close the website and cease using Services.

By using our website or our Services, you hereby consent to our Privacy Policy and agree to its terms.


Blacklab is the provider of the Service named as BlackLab App ( and which is exclusively offered by 1E9 Solutions LLP, a limited liability partnership registered under the Limited Liability Partnership Act, 2008 having its Registered Office at 501 H-1 Belvedere, ITI Road, Pune 411007, INDIA.

Personal data means any information relating to an identified or identifiable natural person (‘data subject’). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Policy means this privacy policy of Blacklab as amended from time to time.

Processing means any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Service(s) means a phone system and SMS service for sending and receiving phone calls and notifications. Service is rendered via the website or by using the software of the Service.

Subscriber(s) means legal persons, who register themselves on the website of the Service ( and use it for the purpose of using the Services.

Terms means the terms of service of the Blacklab that establish the terms and conditions of using the Services by the Subscribers and other users.

Personal Data & Processing

For the purpose of provision Services, Subscribers are the owners and are fully responsible for Personal Data that they submit to us. The types of such data generally include the name, contact telephone number and e-mails of Subscriber's users.

In accordance with Telecom Regulatory Authority of India (TRAI), we process Personal Data submitted by the Subscribers on behalf of them.

We process Personal Data for:

Blacklab sends messages to the Subscribers by electronic means (e-mail, SMS, or WhatsApp) with information about improvements to the of the Services, new proposals and developments (direct marketing). The Subscribers confirm hereby and guarantee that contact details provided by representatives of the Subscribers are at all times details of the Subscribers, and therefore Blacklab can use such contact details freely to send its marketing messages without any additional obstacles. The Subscribers may at any time unsubscribe from the newsletters by clicking on the corresponding specific link contained in each newsletter.

Third Party Privacy Policies

Our website contains links that redirect to other websites. This Policy does not apply to such Third Party websites or advertisers and we do not accept any responsibility or liability for their policies.

We advise you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers' respective websites.

Service Providers

In the course of providing the Services, we have entered into individual service provision contracts with some of the service providers to whom it may also transfer Personal Data (herein: Third Parties). By virtue of this clause the Subscribers are duly informed and expressly authorize, totally or partially, to use the corresponding Third Party service providers and provide Personal Data to them as required.

Additionally, we may disclose and/or transfer Personal Data to:

We make best efforts to limit the amount of Personal Data that we transfer for processing to Third Parties as it is necessary for the provision of specific services or to pursue specific goals.

Retention Periods

We may preserve the Personal Data as long as it deems fit, but no longer then applicable law permits preservation.

We may destroy the Personal Data submitted by the Subscribers, including logs with the activities of the Subscribers as it deems fit, but no longer then applicable law permits.

The Subscribers confirm that they agree with the provided above retention periods and guarantee to inform and obtain necessary approvals from their Subscribers and representatives for application of such retention periods.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their activity.

We do not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.


Contact us with any questions, requests, inquiries, or complaints by email to

Last updated on December 18, 2020

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