Settings

IVR settings

Here you can see:

• The email address (user id) of your account
• The name given to your IVR (can you can update this)
• Your personal number to which BlackLab can transfer calls to OR connect to when you use the Click-to-call feature.
• The BlackLab number to which you forward calls to.
• The phone number on which you have enabled call forwarding (conditional or unconditional)
• The Voice of your IVR. BlackLab uses Amazon Alexa voices and makes available one or more options of voices and accents based on your IVR Plan subscribed to.

IVR Users:

• By default every IVR has 1 primary User (or Owner).
• You can add more Users to an IVR by subscribing to additional User (Agent) accounts.
• Once added to your account, you can transfer calls on the IVR call flow to the different numbers for different options.
• Each of these Users also gets their on login to the IVR Dashboard, with views limited to call logs.
• Users can also Click to Call customers, and the IVR will ensure that the right user is connected to the right customer.
• The Owner of the IVR can also set permissions for each User, such as dis/enable Click-to-call, WhatsApp Messaging, etc.

Tips and Tricks:

• Use IVR Voice-Aditi when you want to type your call flow in Devnagari script for Hindi.
• Use IVR Voice-Raveena if you want an Indian accent for English.

Login to view your IVR Settings

Visit our FAQs to learn how you can get started with your Black Lab IVR.