Audio Prompts

Listen to your IVR before sending it out into the wide world.

You Audio Messages:

1. Greeting: Customizable
2. Menu: Customizable
3. Option 1, 2, 3 Action messages: Customizable
4. Predefined action messages: Non-customizable

Predefined messages

• No Input from caller: "I did not catch that. Can you make your selection again?"
• 3 failures to provide correct Input: "We are having trouble right now. Please call back later"
• At the end of an Action: "Thank you for calling us today. Stay safe"
• Failure to Transfer Call: "Your call cannot be connected at this time. Please try again in a few minutes."

Listening to Audio:

Click on the Audio icon against each of the messages to hear what your message sounds like.

Tips and Tricks:

• If you think the spoken word does not sound right, check the spelling or then break up the word into 2 words, like Blacklab to Black Lab.
• Set IVR voice to Aditi when you want to type your call flow in Devnagari script for Hindi.
• Set IVR voice to Raveena if you want an Indian accent for English.